Privacy Policy

1. INTRODUCTION

Thank you for choosing Loomilabs ("Company", "we", "us", "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our geocoding API service (the "Service"), including our website at geoterritories.com.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service. If you have any questions or concerns about this Privacy Policy or our practices, please contact us at support@loomilab.com.

2. WHAT INFORMATION DO WE COLLECT?

2.1 Information You Provide Directly

• Account Information: When you create an account or register for our Service, we collect your name, email address, company name, and contact information.
• Authentication Data: API keys, tokens, passwords, and other credentials used to access the Service.
• Billing Information: Payment details including credit card information (processed securely by third-party payment processors).
• Communication Data: Content of messages, support tickets, feedback, and correspondence you send to us.

2.2 Geocoding Query Data

• Search Queries: Addresses, coordinates, place names, and other location search terms you input into our API.
• Request Metadata: IP address, API key identifier, timestamp, request type, and response data.
• Usage Analytics: Query volume, success/failure rates, response times, and geographic distribution of requests.
• Device Information: User agent, browser type, operating system, and device identifiers.

2.3 Automatically Collected Information

• Log Data: Server logs containing IP addresses, access times, pages viewed, and error messages.
• Cookies and Tracking Technologies: We may use cookies, web beacons, and similar technologies for authentication and analytics.
• Third-party Analytics: Google Analytics and similar services to understand usage patterns and improve our Service.

3. HOW DO WE USE YOUR INFORMATION?

We use the information we collect or receive for the following purposes:

• ● Service Delivery: To provide, maintain, and improve our Service.
• ● Account Management: To manage your account and billing.
• ● Performance Monitoring: To monitor API performance and troubleshoot issues.
• ● Security: To detect, prevent, and address security issues and fraud.
• ● Analytics: To understand usage patterns and improve our features.
• ● Communications: To send service updates and support responses.

4. HOW LONG DO WE RETAIN YOUR INFORMATION?

We retain personal information for different periods depending on the type and purpose of processing:

5. THIRD-PARTY SERVICE PROVIDERS

Our Service uses the following third-party services to ensure high availability and performance:

7. HOW DO WE PROTECT YOUR DATA?

• Multi-factor authentication (MFA) for administrative access.
• Regular security audits and penetration testing.
• Continuous monitoring for suspicious activity.
• Data masking in logs and non-production environments.